Implementation Engineer, Customer Support (APAC)

• Assist in planning, developing, and presenting live technical product demonstrations showcasing best practices scaled to the customer’s use-case

• Document and share customer feedback from collaborative sessions to help the Bitwarden team exceed expectations

WHAT YOU BRING TO BITWARDEN

• Excellent English and grammar

• Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions)

• Project planning, including collaborative and individual time management

• A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with all

• A strong sense of empathy and the ability to advocate for others

• A passion for helping Bitwarden users

• Experience from a previous technical position (e.g. Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted

• Ability and desire to work remotely

Familiarity with several of the following areas/technologies is preferred:

• Bitwarden

• Linux, Windows, and macOS

• Docker, Kubernetes, and Podman

• NFS and CIFS

• Bash and PowerShell

• Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare and Okta

• GCP, AWS, and Azure

• Android and iOS

• GitHub

• NGINX

• SQL

• TCP/IP

• DNS

• HTTP

• SMTP

• SSO implementation and best practices (SAML and OpenID Connect)

• Integrating SCIM solutions

• TLS/SSL and PKI

• RESTful APIs

WHAT TO EXPECT IN THE INTERVIEW PROCESS

• Meeting with our Recruiting Manager

• Interview with Manager of Implementation Engineering

• Interview with Implementation Engineering team members

• Interview with Chief Customer Officer & VP of Customer Success

A FEW REASONS TO WORK WITH US

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.

• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.

• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.

• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

• Customer Support