Solutions Engineering Manager

• Develop deep technical domain expertise in Data Activation, CDP, data warehousing (e.g., Snowflake, BigQuery, Databricks), and integration platforms , across various industries including financial services, retail, SaaS, and similar enterprises.

• Be accountable for the exceptional customer experience during the new revenue pilot and closing phases.

• Engage with customers daily to deeply understand their data activation needs and architect elegant solutions that leverage the Hightouch platform to its fullest potential.

• Design, develop, and maintain best-in-class playbooks, demo environments, and other tools to ensure successful and efficient POCs and technical validations.

• Collaborate effectively with AEs and Product Managers to identify and champion customer-specific feature requests and product enhancements.

• Drive strategic initiatives to continuously improve the efficiency, effectiveness, and scalability of the Solutions Engineering team.

Ideally, You'd Have:

• Strong technical background with prior experience working directly with clients in a pre-sales or post-sales capacity to achieve business objectives, preferably within the data or SaaS space.

• Proven track record of successfully leading, managing, and developing technical teams.

• Prior experience developing with SQL, Python, JavaScript, and/or working with APIs for data integration.

• Extensive experience working in enterprise SaaS, cloud data platforms, or related industries in a technical capacity with end-customer engagement.

• A track record as a self-starter, highly motivated to independently troubleshoot and unblock complex technical issues in the field with customers.

• Exceptional presentation skills with a high degree of technical credibility when communicating with both executive stakeholders and front-line engineers.

• High level of comfort and proficiency communicating effectively across diverse internal and external organizations, including cross-functional collaboration with sales, product, and engineering.

• Intellectual curiosity, strong empathy for customer challenges, and the ability to operate with high velocity in a dynamic environment.

Nice to Haves:

• Startup experience, particularly within a high-growth SaaS company.

• Previous experience as a technical go-to-market resource for a data-centric product.

• Experience scaling a Solutions Engineering or similar technical customer-facing team.

Compensation Details:

The on-target range (70/30 split) for this position is $250,000 - $300,000 USD per year, which is location-independent in accordance with our remote-first policy. We also offer meaningful equity compensation.

E-Verify Statement

Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.

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• Technical Sales

Source: Hightouch careers page