KYC/KYB Analyst - Japanese Speaker

About the job

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

Handle and review all enquiries raised by clients regarding client onboarding (Individual/Corporates).

Manage personal workload and priority items and ensure timely escalation of key risks/issues to managers.

Work closely with the stakeholders (Front Office, Compliance, Product etc) and assist clients as required, to obtain all necessary supporting evidence to fulfill KYC/KYB due diligence.

Monitor, document and escalate unusual activities or AML flags.

Participate in internal and external training programs related to AML/CFT and other subjects that may form part of the day to day work requirements.

Liaise with team members across the country and region to facilitate knowledge sharing.

Any general administration and ancillary activities as may be required and related to the above functions in accordance with the business requirements of the Company.