Customer Success Engineer

• Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience.

• Work across the organisation and escalate as necessary for confirmation of solutions or other options.

• Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.

• Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting.

• Proactively identify and work with the customer to resolve technical risks and bottlenecks.

• Provide guidance on how to optimise the use of their environment.

YOU MIGHT BE A FIT IF YOU HAVE

• 4+ years experience in a customer-facing technical role (CSE, SE, SA, consultant), ideally in the SaaS space

• Functional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python

• Experience with REST API, database management, and web development technologies

• Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)

• A lifelong learning and growth mindset

• Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience

• Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels

• Excellence in time management, task prioritization, and evaluation of situational urgency

• Travel to customers' locations may be required occasionally

NICE TO HAVE

• Experience implementing or optimising search & discovery experiences

• Experience designing and developing generative AI and agentic application

• Experience working in a high-growth SaaS environment

• Familiarity with iOS & Android platforms.

• Experience supporting open-source projects & their GitHub communities.

• Experience with Shopify, Magento, and Salesforce a plus

#LI-remote

Algolia does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

The annual total cash compensation range (base salary and commission) for this role reflects market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.

On-Target Earnings Pay Range

$130,500 — $163,000 AUD

FLEXIBLE WORKPLACE STRATEGY:

Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when.

We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

• GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.

• TRUST - Willingness to trust our co-workers and to take ownership.

• CANDOR - Ability to receive and give constructive feedback.

• CARE - Genuine care about other team members, our clients and the decisions we make in the company.

• HUMILITY - Aptitude for learning from others, putting ego aside.

We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.

IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice

We’ve recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind:

• Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page .

• All genuine communication from Algolia will come from an @algolia.com email address. If you receive an email from someone claiming to work at Algolia who does not have an @algolia.com email address, please do not respond or share any personal information.

• We’ll never ask for payments, purchases, or financial details during the hiring process.

READY TO APPLY?

If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!

• Customer Support